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TERMS AND CONDITIONS

CONFIDENTIALITY

  • At Collywobbles, we understand that therapy and group sessions often involve discussing deeply personal experiences. We want you to feel safe knowing that everything you share with us is confidential, except in cases where there is a safeguarding concern. Your right to privacy is extremely important to us.

  • All personal information is stored securely and managed in strict accordance with GDPR guidelines to ensure your data is protected.

Confidentiality

QUESTIONNAIRES

  • To help us track progress and better understand how our services are helping, we may ask you to complete questionnaires at the beginning and end of your programme. These help us measure psychological changes and improve our support.

  • Participation is always your choice, and you are welcome to opt out if you prefer not to complete them.

Person Writing

SAFEGUARDING

Your safety and wellbeing are our top priorities. While confidentiality is key in therapy, there are times when we have a legal and ethical duty to act:

  • If we believe someone is at risk – If we assess that you may harm another person, we are legally required to take steps to protect both you and them.

  • If a child or vulnerable person is at risk – If we become aware of any risk of abuse or neglect, we are obligated to inform social care services and, in some cases, the police.

  • If you are at risk of serious harm – If we believe you are at risk of severe harm to yourself, we will discuss appropriate services with you to ensure you get the help and support you need.

  • Wherever possible, we will always involve you in these discussions and provide support throughout the process.

Child Psycholgist

TERMINATION OF SERVICES

Our goal is to support you through a successful and positive experience, ending our involvement when therapy has met its intended outcomes. If further support is needed, we may recommend accessing services through your GP, local Child and Adolescent Mental Health Services (CAMHS), or other appropriate providers.

There are also circumstances where we may need to end therapy early, including:

  • Repeated disruptive or challenging behavior

  • Persistent substance use that impacts therapy

  • Being under the influence of drugs or alcohol during sessions

  • Disclosing illegal actions or intentions

 

If therapy is discontinued for these reasons, we will always discuss next steps and signpost to other relevant services where possible.

Walking Away
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